Moonlit Suites
Hanoi
Consider exploring the nearby local markets for an authentic taste of Hanoi's culture.
Moonlit Suites offers an inviting atmosphere for those planning an extended stay in Hanoi. Located at 7 Ngõ 275 Âu Cơ in the Tây Hồ District, this establishment caters to those seeking long-term accommodation without compromising on comfort. As an extended stay hotel, Moonlit Suites provides guests with a range of facilities designed for convenience and practicality. This venue is rated at 4.3 out of 5, based on 161 reviews, reflecting its popularity among visitors.
The suites at Moonlit offer a home-like environment, making it easier for guests to settle in for longer periods. The accommodation options are tailored for those who value space and functionality, while also maintaining a focus on Vietnamese hospitality. Situated in the Tây Hồ area, it provides easy access to local attractions and amenities, making it an ideal choice for both leisure and business travelers.
Moonlit Suites emphasizes a balance between practical living and local culture. Guests can explore the surrounding area, which is known for its scenic attractions and cultural sites. The hotel's location allows for convenient travel around Hanoi, ensuring guests can enjoy the city's many offerings during their stay.
Reviews
The room and the view on 5th floor deluxe room was perfect as well as then laundry machine. However, do not that their both of their male staff are very unwelcoming and glued to their phones. They made me feel like I am wasting their time as I check in. Also the bedding has hairs on it and were clearly not cleaned before we checked in.
My main issue with this hotel is the housekeeping. When I checked in my room wasn’t cleaned. The floor and furniture were both noticeably dirty and sticky. There was also hair all around the room on the furniture. I complained to the front desk and they sent housekeeping back to my room the next day and again they didn’t clean anything. Overall it’s not the worst affordable hotel in Hanoi but I wouldn’t stay here again unless they get professional cleaners or better management.
I stayed here for just over a month, and unfortunately my experience ended on a very disappointing note. Before checking out, I asked if I could have a late checkout until 6:00 PM because my bus wasn’t leaving until 8:00 PM. Reception told me there would be a 50% charge for the late checkout, which I thought was perfectly fair, so I agreed. However, at around 4:00 PM, staff started knocking on my door asking if I was leaving. Then I received a WhatsApp message from reception saying they had changed their minds and were now charging me the full nightly rate because the cleaning staff finished at 4:30 PM and they wouldn’t be able to clean the room. What made this especially frustrating was that during my four-week stay, my room was cleaned only about five times. Most of the time nothing was replenished or cleaned unless I specifically asked. So being told they suddenly needed to charge me a full night’s rate because they couldn’t clean the room felt extremely cheeky and inconsistent. The facilities may seem attractive at first, but the service and attitude of the staff left a lot to be desired. Would I stay here again? Absolutely not. Poor service, poor communication, and a disappointing way to treat a long-term guest.
Loved this place, expect to feel like an Airbnb more than a hotel. Great if you love privacy, want a kitchen for a change, has ensuite laundry, great views, overall would recommend. About 15mins from old town so plan wisely to avoid traffic!
Stayed here for almost 2 weeks and really enjoyed my time there. The location is great — calm, convenient, and close to everything I needed. Room is clean and well equipped. The bed is comfortable, and overall the place feels modern and well-maintained. The staff are friendly and helpful. Specially would like to mention Mr. Vu for being kind and helpful during my stay. Definitely recommend it for anyone visiting Hanoi.
