Grande Collection Hotel & Spa
Hanoi
Anmeldelser
A great find in the centre of Hanoi. Anna and her team were so helpful and attentive. The hotel is in a great location. The rooms are clean and very spacious. The staff are lovely. I wouldn’t hesitate to recommend to anyone going to Hanoi.
4 stars only because the room was a little small. The lightening wasn’t the greatest it was a bit dim. But the staff were great the breakfast was great they have a menu aswell to request eggs to your liking. The location is great it’s near pretty much everything in the old quarter. The only thing I would change is the room size and maybe get the room with a window, we didn’t and it was weird having no natural light shine through in the morning.
First Hotel we stayed in on our 2 week adventure. Located in the old quarter, very accessible to all what Hanoi has to offer. Train street, literally round the corner, the cathedral not far, Michelin star restaurants stones throw away. Hotel has a great breakfast. Staff very helpful and friendly. A lovely pub to enjoy people watching.
I had originally shortlisted Grande Collection Hotel & Spa for my stay in Hanoi but booked elsewhere. Unfortunately, one of my other reservations fell through at the last minute, so I needed an alternative for a single night and returned to this hotel. I initially checked Booking.com, which listed a room for 1,560,000 VND - a fair price for last minute booking. Before placing reservation, I decided to inquire at the hotel reception directly to see if they could offer a better rate since I know Booking.com takes at least 15% fee from the hotels. When I mentioned my situation and the Booking.com rate, the receptionist checked her system and then asked me to verify the Booking.com price again. At that point, the rate in Booking.com mobile app had increased to 2,360,000 VND. She then kindly offered a direct booking rate of 1,800,000 VND per night and I had no other choice then to accept that offer. While I cannot prove it, I suspect the rate change may have been influenced by her actions on the laptop before closing it. Despite the pricing issue, the room itself was very good and meeting all our expectations - likely the best of the three hotels we stayed at in Hanoi during this trip: modern and well designed, very quiet, no windows facing the street. The hotel overall was good, and breakfast was enjoyable. The only odd thing to mention was one of the towels in our room was obviously ripped, but still actively used to serve the customers. Not good... My takeaway: lock in a good rate if possible, and don't expect much grace from the receptionists. If they can take advantage of you - they may choose to do so.
