Hilton Garden Inn Hanoi
Hanoi
Arvostelut
Located in a relatively nice side of town. The staff is very friendly and speaks good English. The breakfast is excellent with delicious fruits, foods and pho. The rooms are extremely dated, with dingy stained carpet and few outlets. Also really didn't like that if you land your room the ac turns off and you come back to a very swampy room.
I can’t say enough good things about this Hilton. The location is excellent, and every staff member we encountered was amazing. From check-in to check-out, the service was consistently outstanding. A special thank you to Chi at the front desk, who gave us great recommendations for our stay in Hanoi. We were also able to check in earlier than expected, which was much appreciated after our travels. After we settled into our room, we put the Do Not Disturb sign on and took a nap. While we were resting, the team delivered a thoughtful welcome gift with local fruits, treats, and a handwritten note. Later that evening, they called to apologize for knocking despite the DND sign. To our surprise, they sent up the most delicious tiramisu along with complimentary drinks at the bar and another handwritten apology note. It was completely unexpected and such a thoughtful gesture. This is the kind of service that leaves a lasting impression. The attention to detail, genuine hospitality, and care they showed made our stay truly memorable and world-class. I also highly recommend the spa. While there are plenty of inexpensive massage places around Hanoi, you truly get what you pay for. The therapists are highly skilled, knowledgeable, and professional. We absolutely loved our stay and would recommend this hotel to anyone visiting Hanoi.
I stayed at Hilton Garden Inn Hanoi for the first time for three nights as a Diamond member. Aside from drainage and internet issues on the first night, the staff responded quickly and resolved everything, and the last two nights were extremely comfortable — I left feeling refreshed and energized. During my stay I used the ground-floor café, the second-floor restaurant, and in-room dining. The breakfast was delicious; I especially recommend the made-to-order pho — a light, warm way to start the day. We ordered cake from the café every day and tried every flavor; the pomelo cake is a standout — pleasantly sweet and not cloying. If you like burgers, don’t miss them — you can even order them to your room. Many thanks to the staff for their warm hospitality, especially Sky in the online support system who patiently helped me several times. I will definitely return to the Garden Inn and hope to see you all again soon.
I stayed in Room 811 with my colleague. The room and breakfast were good for the price, but the highlight of our stay was the amazing staff. The FO and FB teams were very friendly and welcoming. Special thanks to Ms. Thu and Nhi. Nhi kindly helped me book a Grab when I couldn’t get a taxi due to the construction outside the hotel. I will definitely stay here again on my next visit 🔥🔥🔥
It was my first time staying at a Hilton Garden Inn and I was very pleasantly surprised. The staff greeted us very warmly and had welcome drinks ready for us which were delicious. As a diamond member, I felt that they really went out of their way to accommodate my husband and I during our stay. The staff were extremely professional and eager to assist in any way. The room and hotel is slightly outdated in style but I really don’t think you can beat the location and the room I had was so quiet I could barely believe I was in the middle of Hanoi city center. The room I had was large and clean, the bathroom was large as well. They had complimentary water and the breakfast buffet was delicious. The staff there were also very friendly and eager to assist with anything. I would definitely come back to stay here again if I am back in Hanoi.
